Support page temporarily offline

Unfortunately the app developer for the support plugin has pushed out an update which has blocked all customers from using the plugin without paying for an expensive subscription to a completely changed app. An alternative solution is currently being looked into and will be up and running soon. Anyone who has a query in the [...]

By |2017-12-14T11:42:20+01:00December 14th, 2017|Uncategorized|0 Comments

Support Ticket System

A support ticket system has been added to the site to allow users who register to open and track support tickets. Tickets can be opened for any kind of support from installation issues to feature requests and bug reporting.

By |2017-09-18T20:47:14+01:00September 18th, 2017|Uncategorized|0 Comments

Version Released

New version released with the following changes: Due to differences in firmware between .AS cameras and normal cameras a checkbox and exposure setting have been added to the Auto Capture settings tab. The .AS cameras have a firmware limitation on the maximum auto exposure limit which prevents the auto exposure from compensating for correct exposure [...]

By |2017-09-14T15:18:52+01:00September 14th, 2017|Uncategorized|0 Comments

Version Beta Released

New version released with the following changes: Windows 10 now provisionally supported. This is still in the testing stages hence this being a beta release. ffmpeg program updated to the latest version updated driver package for TIS cameras Please report all bugs and issues via the website contact form so that they can be addressed [...]

By |2017-08-16T16:00:33+01:00August 16th, 2017|Uncategorized|0 Comments

Version Released

Latest version released with the following changes:   Resolved an error where some users experienced issues with the programming crashing after the loading screen. Added additional error logging to better support users with any bugs.

By |2017-08-16T15:53:02+01:00May 20th, 2017|Uncategorized|0 Comments

Current Known Issues

The following issues have been raised by users and resolutions to these are included where available: Some users have reported that the software crashes after the splash screen. This is due to a driver issue and may be resolved by downloading the package here and installing only the 2015 items. Alternately if this does not [...]

By |2017-05-04T12:13:31+01:00May 4th, 2017|Uncategorized|0 Comments

New software revision with added features

Software version now available on request. Added image processing feature to allow the user to transform collections of still images into mp4 videos using H264 codec. Added video quality slider to enable the user to limit video quality for smaller file size. Software is now a stand alone installation and no longer requires the [...]

By |2017-05-03T16:20:52+01:00September 8th, 2016|Uncategorized|0 Comments

Version Beta now available!

The initial Beta release of the software is now available for free to anyone looking to try it out. All interested parties should contact us directly via the Contact Us page or by sending an email to info@sky-cam-astro.uk and we will provide download instructions.

By |2016-08-30T12:04:45+01:00August 30th, 2016|Uncategorized|0 Comments